SMS Booking

    An SMS booking system for taxi companies

    Two-way SMS booking system for taxi companies: customers text to book, system auto-parses pickup, confirms and dispatches. Twilio and MessageBird supported.

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    Two-way SMS: text-to-book, reply-to-confirm
    Auto-parse pickup, drop-off, passenger name, phone
    Confirm via SMS with driver name, vehicle and ETA
    Twilio, MessageBird, Vonage supported
    SMS costs pass through at ~$0.01 per message

    Why SMS still matters in 2026

    SMS remains the highest-open-rate channel for older passengers, care-home transport, non-smartphone users and airport-transfer overflow. A 5% SMS-booking share on a 30-vehicle fleet is 30–50 bookings per day — enough to justify the module by itself.

    Parsing and confirmation

    Incoming SMS is parsed with a mix of regex and lightweight NLP: pickup address (usually the first entity), time (optional, default 'ASAP'), passenger name and phone. Ambiguous parses trigger a clarifying reply ('Confirm pickup at 15 High Street Manchester? Reply YES or provide address').

    Costs and setup

    Twilio SMS runs ~$0.008–$0.015 per outbound message in US/UK. A booking averages 3–5 messages total, so per-booking SMS cost is $0.024–$0.075. Setup: buy a local number via Twilio (5 minutes) and connect via API key in the dispatch console.

    Two Products · One Zero-Commission Platform

    Two Ways to Start — One Brand

    Every operator, from a single chauffeur to a 500-vehicle fleet, gets the same promise: zero per-trip commission, no per-driver fees.

    Launch fast

    Website & Booking

    From $399 setup · from $10/month

    Ideal for 1–10 vehicle operators who need professional bookings live within 24 hours.

    • Branded booking website
    • Fare calculator & payment gateway
    • Airport, point-to-point & hourly bookings
    • Free .com domain & business email
    • Live within 24 hours
    See Starter & Premium plans
    Own it all

    Full platform

    Enterprise Dispatch Platform

    From $8,500 one-time

    For operators running 10 to 500+ vehicles who want branded apps and source-code ownership.

    • Branded iOS & Android passenger + driver apps
    • Dispatch console with Caller ID & auto-allocation
    • Corporate billing & account management
    • Source-code ownership
    • Zero per-trip commission, zero per-driver fees
    Enterprise details & demo

    Not sure which fits? Book a live demo — we'll match you to the right product in 15 minutes.

    Frequently asked questions

    No — a local Twilio long number works fine for most operators. Shortcodes cost $500–$1,500/month and are only worth it above 10,000 SMS/month.

    Yes — WhatsApp Business API integration is a separate module, same booking pipeline.

    Roughly 92% first-pass; the remaining 8% get a clarifying reply.

    Yes — Twilio delivery status flows back into the booking record.

    $0.024–$0.075 SMS pass-through; software module is included in the $8,500 enterprise plan.
    Get a quote

    Request pricing for SMS booking system for taxi

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    See it live on your fleet

    Book a 20-minute demo tailored to your fleet size, vehicle mix and market. Real specialist, no sales pressure.

    Use the buttons in the top navigation to request a quote or book a live demo.

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