Non-emergency medical transport (NEMT) is the most procedurally complex vertical in private hire. Trips are scheduled by brokers (LogistiCare, MTM, Veyo, ModivCare), drivers need wheelchair or stretcher certification, mileage logs need to satisfy Medicaid auditors, no-show documentation needs to support insurance claims and patient data needs HIPAA-aware handling. Generic ride-hailing platforms cannot meet these requirements — purpose-built NEMT software is the only viable option. Taxi Web Design ships exactly that: broker-integrated trip intake, certified-driver-only dispatch, signature capture at pickup and drop-off, automatic mileage logging, no-show documentation and insurance-ready billing exports.
Purpose-built features for Medical Transport Providers
Broker Integration
Direct integration with major NEMT brokers (LogistiCare/Modivcare, MTM, Veyo, Access2Care). Trips flow into your dispatch automatically — no manual rekeying.
Certified Driver Matching
Wheelchair, stretcher, bariatric, ambulatory and PASS-certified driver matching enforced at dispatch — the wrong driver can't be assigned to a specialty trip.
Signature & Documentation
Pickup and drop-off signature capture, timestamped pickup/POB/drop events, GPS-verified arrival and odometer photo capture — claims-ready documentation per trip.
Mileage Logs
GPS-derived loaded and unloaded mileage automatically logged per trip — Medicaid-audit-ready exports in the required format per state.
No-Show Workflow
Driver-confirmed no-show with timestamp, GPS, photo and wait-time documentation — supports the insurance no-show billing claim without manual paperwork.
Insurance Billing Exports
Per-trip claim-ready exports formatted for direct upload to broker portals or your billing service — reduces denied claims and speeds reimbursement.
Why this vertical is different
NEMT loses money in four places that don't exist in other verticals: broker chargebacks for missed trips, denied insurance claims for missing documentation, Medicaid audit failures for incomplete mileage logs and HIPAA fines for mishandled PHI. Each one can end the business. Our platform eliminates all four: broker-integrated trip intake reduces missed trips to near-zero, signature capture and timestamped pickup/drop-off events build the documentation insurers require, GPS-derived mileage logs satisfy Medicaid auditors automatically, and patient-data fields are handled with HIPAA-aware access controls and audit trails. Operators switching to us typically recover 8–12% of revenue previously lost to chargebacks and denials within the first 90 days.
How it works in production
From first booking to monthly invoice — every step automated.
Trip received
Broker dispatch flows in via integration (or phone/portal for direct trips). Patient profile, mobility level, address and pickup window auto-populated.
Certified driver dispatched
Only drivers matching the trip's certification requirements (wheelchair, stretcher, bariatric) can be assigned. Vehicle ADA compliance verified at dispatch.
Pickup documented
Driver captures patient signature, photo of odometer, GPS-verified pickup timestamp. POB (Patient On Board) status auto-logged for billing.
Drop-off documented
Drop-off signature, drop-off odometer photo, GPS-verified arrival timestamp. Will-call return trip queued if applicable.
Claim exported
Trip exports to the broker portal in their required format — signatures, mileage, timestamps, no-show evidence all included. Reduces denied claims by 60%+.
Included in every Medical Transport Providers plan
What Our Clients Say
Real 5-star reviews from verified customers on Trustpilot.
Working with Mr Sunil — transformative experience
"Working with Mr. Sunil has been a transformative experience for our limo dispatch and SEO marketing efforts. The dispatch system he implemented is intuitive and efficient, streamlining our booking and driver management processes. On the SEO front, we've seen a noticeable improvement in our online visibility and customer engagement. Highly recommend."
One of the best decisions we've made
"Working with Mr. Sunil has been one of the best decisions we've made. From day one, he understood exactly what our limo business needed and delivered more than we expected. The new web booker is clean, fast, and simple for our clients to use — and it's already making a difference in our daily bookings."
Professional, responsive and detail-focused
"I've worked with their team on both britishairportcars.co.uk and sutton-express-cars.co.uk — web booker setup, web-based dispatch, branding, and SEO for taxi and airport transfer websites. Professional, responsive, and detail-focused service that elevated both sites. Highly recommended."
A solid partner — sharpened our digital presence
"Their team is hands-on and proactive, helping us sharpen our digital presence and push our branding to the next level. They've handled everything from marketing strategy to online visibility with real professionalism. Sunil, in particular, has been outstanding — always responsive and on point."
Real value — streamlined our digital solutions
"We're extremely happy! They've been working relentlessly on both the digital marketing and branding sides for my company. Their team has delivered real value — streamlining our digital solutions and strengthening our brand recognition. Highly recommend if you want serious results."
The firm to work with
"Taxi-webdesign.com is the firm to work with if you want to keep up to high standards. The professional workflows they stick to result in exceptional quality. Important — they help you think with the business logic of your application. Great skills, good communication, and happy with the results."
Frequently asked questions
Specifically about medical transport providers — not generic dispatch.
Also built for adjacent verticals
Ready to run your medical transport providers on a platform built for it?
20-minute live demo on your fleet size, your vehicle mix and your billing requirements — with a guided migration from your current system.
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