Frequently Asked Questions

Taxi Web Design is a complete taxi and transportation dispatch platform built for private hire, limo, chauffeur, airport transfer, and ride-hailing businesses. It includes a dispatch system, passenger app, driver app, online booking widget, and admin office — all branded to your business with zero commission on bookings.

We build apps on both platforms — Native and Hybrid. Our team selects the best approach based on your business needs, ensuring optimal performance on both iOS and Android.

You will get 2 Android Apps and 2 iOS Apps: Driver and Passenger apps for each platform. All apps are fully branded with your company identity.

Yes! All apps are fully branded with your company logo, colors, fonts, and domain name. Your customers will see only your brand throughout the entire experience — no third-party logos.

Typical setup takes 2–4 weeks depending on your plan and customization requirements. Our team handles the full setup including app publishing, system configuration, and branding.

Yes, we provide comprehensive training for operators, dispatchers, and administrators. Training includes live sessions, video tutorials, and documentation to ensure your team is fully equipped.

A limo and chauffeur dispatch system is cloud-based software that allows transportation businesses to manage bookings, assign drivers, track vehicles in real-time via GPS, and process payments — all from a single platform.

The system supports both manual and automatic dispatch. Auto-dispatch assigns the nearest available driver based on GPS location, vehicle type, and driver availability. Dispatchers can also manually assign or reassign drivers.

Yes, the dispatch system supports multi-branch operations. Each branch can have its own drivers, vehicles, service zones, and settings while still being managed from a central admin panel.

Absolutely. Dispatchers can enter telephone bookings directly into the system with caller ID integration, address autocomplete, and instant driver assignment.

When a driver rejects a job, the auto-dispatch system immediately reassigns it to the next nearest available driver. You can configure retry limits and fallback rules.

Yes, passengers can see their driver's real-time location on a live map from the moment a driver is assigned until drop-off, with continuously updated ETA.

Yes, passengers can book rides instantly or schedule them hours, days, or weeks in advance. They can also set up recurring rides for regular journeys.

Passengers can pay via credit/debit card, Apple Pay, Google Pay, digital wallets, or cash. The admin configures which payment methods are available.

Yes, passengers can add multiple stops along their route. The app calculates the total fare including all intermediate stops before booking confirmation.

The driver can register by uploading Driver Documents (license, ID, DBS check), Fleet Documents (vehicle registration, insurance), and Bank Account details. The admin reviews and approves the registration.

Drivers add their bank account details and the admin payment gateway deposits straight to the driver's bank account. Auto-schedule payments can also be set up for regular intervals — daily, weekly, or monthly.

Yes, the driver app includes built-in navigation but also allows drivers to open routes in Google Maps or Waze if they prefer.

Yes, drivers have a full earnings dashboard showing daily, weekly, and monthly income, commission breakdowns, tips, bonuses, and payout history.

Unlike ride-hailing platforms that take a percentage of each fare, Taxi Web Design charges a fixed monthly subscription. You keep 100% of your booking revenue with no per-trip fees or hidden charges.

Journey fare is calculated based on distance, rate per km/mile, and fixed rate per zone. On top of the journey fare, our system calculates extras like baby seats, booster seats, airport fees, waiting time, congestion charges, and more.

We support multiple payment gateways including Stripe, PayPal, Square, and more. Passengers can pay via credit/debit card, digital wallets, or cash. The admin can configure available payment methods per region.

Setup fees vary by plan. All plans include full system setup, app publishing, branding, and initial training. Contact us for detailed pricing for your specific requirements.

Yes, you can upgrade your plan at any time. Your data, settings, and branding carry over seamlessly. Contact our team to discuss upgrade options.

We provide an embeddable booking widget that you add to your website. Passengers enter pickup/drop-off addresses, choose a vehicle, see a fare estimate, and book — all without leaving your website. Bookings flow directly into your dispatch system.

Yes, we provide a WordPress plugin for easy integration. It also works with any website via a simple embed code — Wix, Squarespace, custom HTML, or any CMS.

Yes, we offer a dedicated corporate booking portal with account management, employee booking limits, centralized billing, and monthly invoicing.

Yes, we provide comprehensive digital marketing including SEO (Search Engine Optimization), AEO (Answer Engine Optimization for AI assistants like ChatGPT and Google AI Overview), and GEO (Generative Engine Optimization). Our marketing services help your taxi business rank higher in search results and get recommended by AI platforms.

AEO optimizes your content to appear in AI-generated answers from platforms like ChatGPT, Google Gemini, and Perplexity AI. As more people use AI assistants to find services, AEO ensures your taxi business is recommended in conversational AI responses.

GEO focuses on optimizing your presence across generative AI search engines. It ensures your business appears in AI-generated search summaries, featured snippets, and knowledge panels — the new front page of search in the AI era.

SEO drives organic traffic to your website by ranking for keywords like 'taxi service near me', 'airport transfer [city]', and 'private hire [location]'. Higher rankings mean more bookings without paying for ads.

Yes, we optimize and manage your Google Business Profile to improve local search visibility, manage reviews, post updates, and ensure your business appears in Google Maps and local pack results.

Yes, we manage Google Ads, Facebook Ads, and Instagram campaigns designed specifically for taxi and transportation businesses. Our campaigns focus on high-intent keywords and local targeting for maximum ROI.

We offer multiple support channels including live chat, ticket support, email, phone, and Google Meet sessions. Our team is available to help with technical issues, configuration changes, and general queries.

Yes, we use enterprise-grade security including AES-256 encryption at rest, TLS 1.3 for data in transit, PCI DSS compliant payment processing, regular security audits, and automated backups. Your data is hosted on secure cloud infrastructure.

Yes, we provide data migration assistance to help you transition from your current system to Taxi Web Design. Our team handles driver profiles, customer records, vehicle data, and booking history.

We maintain a 99.9% uptime SLA with built-in redundancy, automatic failover, and 24/7 monitoring. Our cloud infrastructure ensures your dispatch system is always available.

Yes, you can export all your data including bookings, customer records, driver profiles, financial reports, and analytics in CSV or PDF format at any time.