One console for every concierge request that ends in a car at the door
Quote, book, dispatch and bill chauffeur hire, airport transfers, event runs and full-day itineraries from a single branded system — with guest preferences remembered, partners coordinated and commission recorded automatically.
Quick answer
Concierge booking software is a single system a concierge or guest-services team uses to quote, book, dispatch and bill ground transport requests. Instead of phoning three drivers and writing the job on a pad, the concierge selects vehicle class and time, sees an instant fare from an agreed rate card, confirms with the guest by SMS or email, and dispatches to in-house cars or a contracted operator. VIP profiles store preferred vehicles, drivers, child seats and billing method; multi-stop day itineraries are built as one job; and every booking records who arranged it and what commission it earned. Setup starts at $399 plus $10 a month with no per-booking commission.
Built for how a concierge desk actually works
Quote in seconds, not calls
Type pickup, drop-off and time and the system returns a firm price from the rate card you agreed with your operator — hourly chauffeur hire, airport transfer, city zone or day rate. The guest gets a real number immediately instead of waiting while three drivers are phoned.
VIP and repeat-guest profiles
Preferred vehicle class, favourite driver, child seat requirements, allergy or accessibility notes, home and office addresses and preferred billing method are all stored against the guest, so a returning VIP is booked correctly in two clicks and never re-briefed.
Multi-stop day itineraries
Build a full day — theatre, dinner, meetings, shopping, airport — as one linked job with the car on standby between stops. The driver sees the whole schedule, the guest receives a printable itinerary, and the desk can amend a stop without rebuilding the booking.
Partner and supplier coordination
Farm jobs out to contracted chauffeur companies with your own buy rate and sell rate, and keep every request in one place regardless of who fulfils it. No more chasing a WhatsApp thread to find out whether a car was actually confirmed.
Shift handover without gaps
Every request carries its full history — who booked it, what was promised, what changed, what the guest was told. The next shift picks up an unfinished request with complete context, which is where most concierge service failures actually originate.
Billing and commission recorded
Charge the guest's card, post to the room folio, or invoice a member or corporate account monthly. The margin between your buy rate and sell rate is captured per booking and reported by desk, staff member and partner.
From guest request to closed job
Request logged
Taken at the desk, by phone, by email, from a member app link or from the guest's own booking page.
Instant quote
Priced from your agreed rates including waiting time, night surcharge, meet-and-greet and additional stops.
Guest confirms
SMS or email confirmation with vehicle class, price, pickup point and cancellation terms.
Assigned
To an in-house chauffeur or a contracted partner, with buy rate and sell rate recorded on the job.
Live status
Driver allocated, on the way, arrived and completed updates, plus a tracking link the desk can forward.
Billed and reported
Card, folio or account invoice, then rolled into commission and service-level reporting.
Pad and phone vs group chat vs concierge booking software
| Consideration | Notepad and phone | WhatsApp with drivers | Concierge software |
|---|---|---|---|
| Time to a firm quote | 5–15 minutes | Whenever a driver replies | Seconds |
| Record of what was promised | Handwritten | Buried in a chat thread | On the booking |
| Shift handover | Verbal | Scroll the chat | Full history per request |
| Guest preferences | Memory | Memory | Stored profile |
| Commission tracking | None | Manual | Automatic per booking |
| Guest tracking link | No | No | Yes |
Who this suits
- Hotel concierge and guest-services desks arranging cars daily
- Private members' clubs and residences offering chauffeur benefits
- Lifestyle management and family-office teams coordinating principals' travel
- Luxury travel agencies and DMCs building ground-transport itineraries
- Chauffeur operators who want to give a concierge client a branded booking portal
- Any desk currently coordinating drivers through a group chat
What it costs
Fixed, published pricing with unlimited desk users — adding a second concierge, a night porter or a guest-services manager to the system does not change your bill.
- $399 one-time setup plus $10/month — branded booking page, desk console, one mobile app
- $699 plus $30/month — member and corporate accounts, invoicing, passenger and driver apps
- $1,299 plus $40/month — multi-currency and automated local language for international guests
- From $8,500 one-time — Enterprise with source-code ownership
- No per-booking commission and no per-seat charge for desk staff
Related solutions
Concierge booking software FAQs
Bring the whole desk into one system
Book 30 minutes and we will load your partner rates, build a sample day itinerary live on the call and show the commission report your GM will actually read.