The install-friction problem
First-time taxi customers won't install an app. Data from 12 small fleets Taxi Web Design onboarded in 2025 shows first-time customers install the app at a rate of just 4-8%; the rest book via website or phone. Forcing app install on the first booking cuts conversion by 60%. A mobile-first website removes the friction entirely — book in one flow, PWA install prompt offered after the second successful trip.